Bus Ticket Vending System

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CASSM and cognitive walkthrough: usability issues with ticket vending machines

We focus on the ability of two analytical usability evaluation methods (UEMs), namely CASSM (Concept-based Analysis for Surface and Structural Misfits) and Cognitive Walkthrough, to identify usability issues underlying the use made of two London Underground ticket vending machines. By setting both sets of issues against the observed interactions with the machines, we assess the similarities and...

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ژورنال

عنوان ژورنال: International Journal for Research in Applied Science and Engineering Technology

سال: 2021

ISSN: 2321-9653

DOI: 10.22214/ijraset.2021.34245